Returns + Exchanges

Return Policy for in store purchases:
Each V2V location Return policy may vary for full-price merchandise:
V2V Ann Arbor, MI - Kerrytown: Full-priced merchandise may be returned or exchanged within 10 days of purchasing merchandise.
V2V Petoskey MI:  Full-priced merchandise may be returned or exchanged within 5 days of purchasing merchandise.
V2V Charleston, SC:  Full-priced merchandise may be returned or exchanged within 5 days of purchasing merchandise.
 
All Locations: 
All sale merchandise is FINAL SALE  and may not returned or exchanged! 
All formal wear and Holiday items are returnable for store credit only. These brands include Amanda Upichard, Generation Love, Devotion, Brodie Cashmere, Alashan Cashmere, and any items listed as holiday. 
Fresh brand or any type of body products are FINAL SALE and may not returned or exchanged! 

 

Return Policy For Online Orders:

Return or exchange any unused merchandise by mail or at one of our store locations. Returns made within 14 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 14 days of the order date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned. 

Sale merchandise may be returned or exchanged within 5 days of the order delivery date. Returns made after 5 days of the order delivery date will be refunded via an emailed e-merchandise credit.

Fresh brand products or any type of body products are final sale and may not returned or exchanged! 

Please note that we do NOT refund shipping cost when returns are made. 

Return to a V2V Store

Any of our locations will happily accept your shopV2V.com return - visit our locations page to find the store nearest you!

Your return must be accompanied by your packing list or receipt. 

Returns Within 14 days of delivery: The original method of payment will be refunded in full. Returns After 14 days of delivery or a Gift Return: A merchandise credit will be issued for the price paid.

Returns without a receipt: Merchandise returned without an original sales receipt will be exchanged for in-store merchandise of the current retail price of the item(s) being returned; no online orders or send sales.

Mail by the Shipping Method of Your Choice

  1. Address Your Package

    Send your package to:

    V2V Kerrytown
    Attn: Returns Department
    415 N 5th Ave
    Ann Arbor, MI 48104
    US

  2. Ship It!

    Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.



We will email you when your return is processed.

Please note: We do not accept COD returns. Vintage to Vogue is not responsible for any returns that are lost or stolen while in transit.

 

Exchanges :
Contact us for assistance in completing your exchange.

Damaged or Defective Products:

If you receive a damaged or defective item, please call us at (231) 347-7635 and we will help you exchange or return the item.

 

Thank you for understanding!